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Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout. If you need assistance removing a pre-authorization from your card transaction history, please contact your bank or financial institution.ĭepending on the order, sales tax may be calculated and charged. However, in some cases, this process can take up to 2 business days for credit cards and 7 business days for debit cards.
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Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. Please note that online statements for credit cards and debit cards may display a pre-authorization of funds immediately after purchase.
If you have preordered a digital or physical product using a credit card, you won’t be billed until the product is released and/or shipped. If your items are shipped separately you will be billed each time a product is shipped. When will my credit card be charged? For purchases of downloaded products, your credit card will be charged within a day of the completion of your order.įor purchases of physical products, if you purchased using a credit card, you won't be billed until your product is shipped. To purchase EDS for download products in a completed order, you must look up your order and complete an additional purchase.
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("DR") agrees to provide you (the "End User") a service that enables the End User to make multiple downloads of digital computer software products (a "Product" or "Products") purchased in a single order (an "Order") and downloaded from this Web site (the "Site") for a period of two (2) years after the date the End User purchases the Product (the "Service"). Upon payment of the specified fee, Digital River, Inc. When you have downloadable items in your order, you will see a link to add EDS to your order on the shopping cart page or the checkout page. It can be thought of as an insurance policy in case anything goes wrong with your computer or the downloaded product.
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If you purchased other Kaspersky products and you did not create an account on the Nexway Customer portal at purchase:įind the original order confirmation email for your purchase.Ĭreate your username and password and click ‘Initialize Your Credentials’.Ĭlick on your subscription to view or modify the settings.What is the Extended Download Service (EDS)? EDS essentially allows you to download your purchase again for up to two (2) years, in the event your computer crashes or the downloaded file becomes damaged or corrupt. If you do not have this, you can select ‘Forgot your password’, enter your email address, and your credentials will be sent to you.If you purchased other Kaspersky products and created an account on the Nexway Customer portal after your original purchase: Once logged in, you may modify your subscription as required.If you do not have this, you can select ‘Forgot your password’, enter your email address, and your password recovery link will be sent to you.Visit your My Kaspersky account created during purchase.If you purchased Kaspersky Basic, Kaspersky Standard, Kaspersky Plus, Kaspersky Premium: Your product will still be active until the subscription expiry date.įor orders placed through Nexway (NW on billing statement, or an order number with both numbers and letters. Pressing Cancel will stop the Auto-Renewal Service.Once logged in you will see Cancel and Renewal buttons.Enter your email address and last 4 digits of your credit card, or enter in the order number and password that can be found in the order confirmation email.To manage your Auto-Renewal Service through Digital River, you can log into Account Details and follow the instructions below: If you have a My Kaspersky account, please Log in here.įor orders placed through Digital River (DR* on billing statement, or an order number with 11-12 digits.
#Dri kaspersky lab update
To review your subscription information, update your billing details, or cancel Auto-Renewal, please follow the instructions below to access your subscription settings.
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